fg662's Privacy Policy

1 Introduction

fg662 is a safe and reliable online betting and casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy and believe every individual has the right to have their personal information protected.

This privacy policy describes what information is collected when you use the fg662 platform, how that information is used, how it is stored, and under what circumstances it may be shared with third parties. This policy applies to the fg662 website, mobile platform, and related services.

By using any fg662 service, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information Collection

fg662 collects two types of information from you: (a) information you provide directly, and (b) information collected automatically while you use our platform.

2.1 Information You Provide

The information you provide during account registration, identity verification, or support requests includes:

• Full name and date of birth
• Email address and mobile number
• Identity document details (National ID or passport)
• Payment-related information (details in Section 8)
• Messages and contact details provided in support tickets or live chat
• Responsible gaming settings or account limit information

2.2 Automatically Collected Information

When you use the fg662 website or app, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Activity logs on the platform (login times, page visits, game activity)
• Referral URLs and click tracking data
• Session duration and usage patterns
• Information from cookies and similar tracking technologies (details in Section 6)

2.3 Identity Verification (KYC)

In accordance with regulations applicable in Bangladesh and fg662's security policy, you may be required to complete identity verification for withdrawals above a certain amount or for account activation. This process requires submitting a copy of a government-issued identity document. This information is used solely for identity verification and fraud prevention purposes.

3 Use of Information

fg662 uses collected information for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposits, withdrawals, and payments
• Managing gaming services and bonus offers
• Maintaining your transaction history and account statements
• Diagnosing and resolving technical issues

3.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Detecting multiple accounts or unauthorized activity
• Enforcing responsible gaming rules
• Ensuring age verification (21+ policy)

3.3 Customer Support

• Properly resolving your requests and complaints
• Providing technical assistance
• Sending important account-related notifications

3.4 Service Improvement

• Analyzing user experience to improve the platform
• Planning new features and services
• Reviewing overall service quality

4 Information Storage & Security

fg662 applies industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Safeguards

• All data transmissions are protected by SSL encryption technology
• Sensitive information is stored in encrypted databases
• Regular security audits are conducted on servers and networks
• Firewalls and intrusion detection systems are active to prevent unauthorized access
• PCI-DSS standards are followed for payment data processing

4.2 Access Controls

• Only authorized staff may access personal information, and only as required for their work
• Every instance of data access is logged and reviewed regularly
• All staff are bound by confidentiality agreements

4.3 Data Retention Period

fg662 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the period required by applicable law for regulatory requirements, legal obligations, or dispute resolution purposes.

4.4 Response to a Data Breach

In the event of a data security breach, we will notify the relevant authorities and inform affected users as quickly as possible. Immediate preventive measures will be taken after identifying the cause of the breach.

5 Sharing Information with Third Parties

fg662 does not sell or rent your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These providers operate under their own privacy policies and use information solely for the purpose of completing transactions.

5.2 Technology Service Providers

We have contractual relationships with cloud hosting, analytics, and security service providers for platform operations. These providers operate under strict confidentiality agreements and may not use the information for any other purpose.

5.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may process specific user session data to operate their games correctly. They do not receive your identity or financial information.

5.4 Legal Obligations

We may be legally required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, fg662 will disclose only the necessary information and only to the extent required.

5.5 Fraud Prevention

Necessary information may be shared with industry-standard anti-fraud organizations to detect and prevent fraud, money laundering, or other financial crimes.

6 Cookie Policy

The fg662 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions. These cannot be declined.
• Functionality cookies: Help remember your preferences and settings, such as language or game preferences.
• Analytics cookies: Used to understand website usage patterns and help improve the platform.
• Security cookies: Used to prevent fraud and unauthorized access.

6.2 Cookie Controls

You can decline non-essential cookies by changing your browser settings. Please note that declining certain cookies may cause some features of the fg662 platform to not work correctly.

6.3 Local Storage

In addition to cookies, we may use browser local storage technology to store certain session information locally on your device. This helps improve the speed and quality of the service.

7 Your Rights

As a user of the fg662 platform, you have the following rights regarding your own data:

7.1 Right to Access Information

You may request at any time to know what information fg662 holds about you. Upon a written request, we will provide you with a copy of your personal information.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal obligations, ongoing disputes, or regulatory requirements.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes such as marketing communications. You may stop receiving marketing messages at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible.

8 Payment Information Security

All financial transactions at fg662 are handled through bKash, Nagad, Rocket, and Upay. We take special precautions to keep your payment information secure.

8.1 Payment Data Processing

• fg662 never collects or stores your mobile banking PIN, password, or OTP
• All payment requests are sent directly to the payment provider's secure system
• Transaction reference numbers and amounts are recorded, but not complete account details
• Suspicious transactions are automatically flagged for review

8.2 Transaction Security

All payment-related communication takes place over encrypted connections. fg662 will never ask for your payment PIN or password via email or chat. If anyone claims to be a fg662 representative and asks for this information, notify our support team immediately.

9 Protection of Minors

fg662 services are available to individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

If we are informed that personal information of someone under the age of 21 has been collected by mistake, we will immediately delete that information and close the associated account.

If parents or guardians believe their child has opened an account on fg662, please contact our support team without delay.

For more details on responsible gaming and age verification, visit our Responsible Gaming page.

10 Policy Changes

fg662 may review and update this privacy policy from time to time. Changes will be communicated in the following ways:

• The "Last Updated" date at the top of this page will be changed
• A notification will be sent to the registered email address for significant changes
• Acknowledgement may be requested at login where applicable

If you continue using fg662 services after the updated policy is published, it will be considered that you have agreed to the revised policy. It is therefore advisable to visit this page regularly.

If you have any questions about the changes, please contact our support team.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact fg662's support team:

• Live Chat: Active 24 hours, 7 days a week — the fastest way to get an immediate response
• Email: [email protected]
• Language: Support is available in Bengali and English

For privacy-related requests, such as requests to access or delete data, sending an email is convenient as it serves as a written record. We try to process all privacy-related requests as quickly as possible.

This privacy policy applies in conjunction with other documents on the fg662 platform. For more information, see our Terms & Conditions and Responsible Gaming pages.